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Abstract


DUYGUSAL ZEKA VE İLETİŞİM BECERİLERİ İLİŞKİSİ: ÖRGÜT KÜLTÜRÜNÜN ARACI ROLÜ (İZMİR BOZYAKA EĞİTİM ARAŞTIRMA HASTANESİ VE KENT HASTANESİNDE GÖREVLİ SAĞLIK ÇALIŞANLARI ÖRNEĞİ)

The people who have high-level emotional intelligence are more successfull communication skills than others who have low level emotional intelligence. Research in the literature is more focused on the relationship between these two concepts, but effectiveness of organizational culture has been overlooked in among this relationship. Therefore, the Emotional Intelligence, Communication Skills and Organizational Culture were examined theoretical framework and the relationship between them were revealed in this research. The population of the research involves 613 health employees working at a Training, Research Hospital and a Private Hospital in İzmir (doctor, nurse, health staff and ATT). The data set used for the research consists of four parts. These are; Emotional Intelligence scale designed by Hall, Korkut’s Communication Skills Scale, Denison’s Organization Culture scale and Demographics Features. Firstly, The obtained data have been entered into the SPSS 20.0 (Statistical Program for Social Sciences) package program. After that, Exploratory Factor Analysis was made and the Cronbach's alpha coefficients were analyzed for reliability analysis. Also, confirmatory factor analysis was made, conceptual model which was established in the research were tested with "structural equation model” (SEM). Finally, Results suggest a positive and significant association between Emotional Intelligence, Communication Skills and Organizational Culture. Also, Mediating Role of Organizational Culture was determined.



Keywords
Emotional Intelligence, Communication Skills, Organizational Culture and Health Employees.



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